Booking Terms & Conditions

Your booking agreement

Himalayan Serenity Travel is a brand of LIFE & LEISURE INDIA PRIVATE LIMITED. These terms describe the proposed booking framework for our retreats and journeys. Read them with the itinerary, final quotation and specific conditions provided in your written proposal.

Any itinerary-specific conditions must be disclosed before payment and accepted as part of the booking. Nothing in these terms removes rights or remedies that cannot lawfully be excluded.

Enquiry and confirmation

Guests enquire first. Before payment, we provide the proposed complete itinerary, accommodation details, yoga instructor or facilitator information, inclusions and exclusions, final quotation, payment schedule, relevant participation requirements, and applicable booking and cancellation conditions.

A booking becomes confirmed only after acceptance of the written proposal, receipt of the required payment and written confirmation by Himalayan Serenity Travel.

Payments and final quotation

The booking deposit is 25%, with the remaining 75% payable no later than 7 calendar days before departure. Bookings made within seven days of departure require full payment when the booking is confirmed. Payment is considered received once funds reach the designated account.

Website prices may be starting prices. The final confirmed quotation must disclose the agreed amount, currency, inclusions, exclusions and applicable supplements. Payment instructions are supplied with the proposal; these terms do not specify a payment method, account or transaction fee.

72-hour booking grace period

Guests booking more than 45 days before departure may cancel within 72 hours of booking confirmation and receive a full refund.

The only exception is exceptional non-recoverable supplier costs specifically disclosed to and authorised by the guest before payment. No undisclosed deductions are permitted.

Cancellation by a guest

Notify us in writing if you need to cancel, identifying your booking. The 72-hour grace period above takes precedence where it applies. Otherwise, the following framework applies according to the time before departure:

45 or more days before departure

Refund payments received minus genuine, documented, non-recoverable supplier costs. If no such costs exist, provide a full refund.

15–44 days before departure

Refund payments received minus genuine, documented, non-recoverable supplier costs.

8–14 days before departure

Refund payments received minus genuine, documented, non-recoverable supplier costs.

0–7 days before departure

Refund the amount reasonably recoverable or saved after accounting for genuine, documented, non-recoverable supplier costs and applicable booking obligations.

There are no additional fixed-percentage cancellation penalties.

We will explain material deductions and provide reasonable supporting details. Relevant supplier refunds or recoveries must be credited, and the same loss must not be recovered twice. An unpaid final balance is not automatically demanded merely because a guest cancels. Applicable statutory rights remain preserved.

Cancellation by Himalayan Serenity

If Himalayan Serenity Travel cancels a confirmed retreat before departure, the guest chooses either:

• A full refund of all retreat payments received by Himalayan Serenity Travel; or
• A voluntary transfer of those payments to an alternative available departure.

The traveller is not required to accept an alternative departure. This choice also applies if cancellation follows weather, road or supplier disruption; those circumstances do not override this refund policy.

Refund processing

Eligible refunds will be initiated within seven business days after the refund amount is determined and agreed, or sooner if required by law. Banking and international payment-processing times may affect the date funds arrive.

A dispute about part of a calculation does not permit indefinite withholding of an undisputed refundable amount. Relevant subsequent supplier recoveries must be accounted for fairly.

Itinerary changes and disruption

Mountain weather, road conditions, authority restrictions and other disruptions may affect routes, timing or activities. Supplier availability may also change. Any proposed material change and its practical or financial implications should be explained so that the guest can consider the available options.

Where accommodation substitution is needed, the proposed alternative and any differences in location, standard or facilities should be disclosed. This is not a guarantee that identical accommodation or a particular replacement supplier will always be available.

Changes do not create an unlimited right to add charges or remove agreed services without an appropriate remedy. If we cancel before departure, the cancellation options above apply. Applicable rights remain unaffected.

Permits and travel documents

Guests are responsible for providing accurate information and holding the valid identity documents, passports, visas and permissions required for their journey. Permit requirements depend on destination, nationality and authority rules. We will identify relevant known participation and document requirements in the proposal.

Where permit assistance is included, its scope will be stated. Authorities decide whether permits are issued; a booking is not a guarantee of approval. Any financial consequences of a permit refusal must follow disclosed booking conditions, the cancellation framework and applicable law.

Health, fitness and wellness activities

Consider whether the itinerary, altitude, walking, remoteness and travel conditions suit your health and fitness. Seek qualified medical advice where appropriate, and share relevant needs necessary to discuss suitability or reasonable arrangements. Please keep us informed of material changes that may affect safe participation.

Yoga, meditation and wellness sessions should be approached within your abilities. Tell the instructor about relevant limitations, follow reasonable safety guidance and stop or request an adjustment if you feel unwell. These activities do not promise a medical diagnosis, treatment or cure.

This section is not a medical liability waiver and does not remove the responsibilities of Himalayan Serenity Travel or its representatives.

Travel insurance recommendations

Himalayan Serenity Travel does not impose a general mandatory travel or health-insurance requirement. We strongly recommend suitable travel insurance, particularly for high-altitude journeys, remote Himalayan expeditions, medical emergencies, emergency evacuation, trip cancellation and interruption.

Check altitude and activity limits, exclusions, evacuation cover and claim conditions with your insurer. Certain destinations or activities may have separate mandatory requirements where applicable; these should be identified for the specific itinerary.

Emergencies in the mountains

Remote terrain, weather and communications can affect access to medical care, transport and emergency assistance. Tell the guide or facilitator promptly if you feel unwell or become aware of a safety concern, and follow reasonable safety instructions.

Emergency arrangements and any applicable costs depend on the circumstances, agreed booking conditions and applicable law. No particular rescue service, response time or evacuation outcome is guaranteed.

The Himalayan Serenity Promise

Leave No Trace. Respect Every Life. Honour the Mountains.

These standards protect the landscapes and communities that welcome us. They apply to guests and to staff and suppliers representing Himalayan Serenity Travel.

A. Avoid unnecessary disposable plastic

In upper Himalayan regions, guests must avoid unnecessary single-use plastic bottles, cups, plates, cutlery and similar disposable items. Bring reusable alternatives. Necessary medical, emergency and safety supplies are allowed, with responsible disposal. This is our environmental standard, not a claim that every type of plastic is legally prohibited throughout the Himalayas.

B. Zero littering

Do not deliberately throw, abandon, bury or burn rubbish, including wrappers, bottles, cigarette ends, sanitary waste, tissues and food packaging. Take waste to an appropriate disposal point or carry it out of the sensitive area.

C. Protect nature

Do not disturb wildlife, damage vegetation, pollute water sources, light unauthorised fires or damage natural and cultural sites.

D. Respect Himalayan communities

Respect local customs, religious traditions, sacred places, residents and photography restrictions. Ask permission before photographing people.

Respectful Behaviour and Zero Tolerance for Abuse

Himalayan Serenity Travel does not tolerate verbal abuse, physical aggression, threats, harassment, sexual harassment, bullying, discriminatory behaviour, deliberate endangerment of others, or serious or repeated environmental violations. These standards apply to guests and to staff or suppliers representing Himalayan Serenity.

Responses should be reasonable and proportionate to the circumstances and may include addressing the behaviour, giving a warning where appropriate, or restricting participation. Serious misconduct may require removal from an activity or the group when necessary for safety.

Removal does not automatically make every payment non-refundable. Any financial consequences must remain consistent with the agreed booking conditions and applicable law. Concerns about a representative’s behaviour may be raised through the complaints route below.

Photography and consent

Respect privacy, sacred places and local photography restrictions. Ask permission before photographing or sharing identifiable images of fellow guests, staff or residents.

Consent for promotional photographs, videos and testimonials should be requested separately with the intended use explained. Booking or participation alone is not blanket permission for promotional use. Information handling and requests about future use are addressed in our Privacy Policy.

No-shows and early departures

If you miss the departure or leave early, contact us as soon as possible so the effect on your remaining arrangements can be assessed. Any refund or additional cost must be assessed under the agreed booking conditions, genuine non-recoverable costs, relevant savings or supplier recoveries and applicable law.

No automatic blanket forfeiture or new fixed penalty is introduced here. The same loss must not be recovered twice.

Complaints and dispute resolution

Please raise a concern with your guide, facilitator or booking contact when practical, so it can be considered during the journey. You may also make a written complaint to the operating company using the contact section below, including your booking details, the issue and the resolution sought.

We seek to resolve concerns fairly through discussion. Nothing here requires you to waive statutory remedies or prevents you from using a remedy available under applicable law.

Applicable law and statutory rights

Applicable statutory rights and remedies are preserved. These terms do not exclude liability or obligations that cannot lawfully be excluded.

Changes to booking terms

The terms and specific conditions accepted for a confirmed booking form the basis of that booking. Later website edits do not by themselves replace the accepted conditions. Any proposed change to an existing agreement must be handled transparently, with agreement where required and subject to applicable law. The last-updated field identifies this review draft.

Company and booking contact