Privacy Policy

Who we are

Himalayan Serenity Travel is a brand of LIFE & LEISURE INDIA PRIVATE LIMITED, with its registered office at 107–108, 1st Floor, Roots Tower, District Centre, Laxmi Nagar, Delhi – 110092, India. In this policy, “we”, “us” and “our” refer to the operating company providing services through this brand.

This policy explains information handling in connection with our website, enquiries and travel arrangements. It distinguishes current website features from proposed business practices that still require verification.

Website enquiries

Depending on the form you use, we collect your name, email address, phone or WhatsApp number, country or region of travel origin, preferred retreat or expedition, group size, intended travel month or timeframe, and the message you choose to send. Correspondence may include further information you provide.

Please share only what is relevant to your enquiry. Do not include identity documents, financial credentials or detailed health records in a general website message.

Booking information

To arrange an agreed booking, we may need traveller names, contact details, travel dates, accommodation preferences, emergency contact details, booking correspondence and payment or transaction references. Financial and accounting records may also be needed to administer payments and refunds.

The information required depends on your itinerary and will be explained during booking. Please ensure you are authorised to provide information about other travellers and share this policy with them. Do not send card security codes, banking passwords or one-time passwords.

Identity and travel permits

Certain destinations, authorities or suppliers may require nationality, date of birth, passport or other identity details, photographs, visa information or document copies for permits and travel arrangements. Requirements vary by route and traveller.

Provide only the documents needed for your confirmed arrangements, after we explain the purpose and recipient.

Health, accessibility and dietary needs

You may choose to share relevant health, mobility, accessibility, allergy or dietary information so that suitability and possible arrangements can be discussed. Share only what is necessary. Declining to share may limit our ability to assess or arrange a particular request; it does not create a general requirement to disclose your medical history.

Where necessary and with appropriate permission, relevant details may need to be shared with a facilitator, accommodation provider or emergency responder. Website enquiry forms are not medical-record collection tools.

How information is used

• Responding to enquiries and preparing itineraries and quotations.
• Administering confirmed bookings, payments, refunds and guest communications.
• Coordinating accommodation, transport, instructors, guides and required permits.
• Discussing requested support, managing relevant safety information and responding to emergencies.
• Addressing complaints, legal obligations and disputes.
• Understanding website use and improving the website through the services described below.

Marketing and promotional photography require separate consideration as described in this policy; an enquiry is not blanket permission for unrelated promotional use.

Enquiry forms and Web3Forms

Website enquiry forms send their submitted fields to Web3Forms at api.web3forms.com for form processing and delivery to the configured recipient. Web3Forms therefore receives the information submitted through these forms. When Google Analytics is enabled by your privacy choice, successful form submissions may also trigger a form-submission event without the entered enquiry fields.

Some expedition forms also open WhatsApp after a successful submission with a pre-filled message containing enquiry details. Review that message before sending it.

Email and WhatsApp

When you contact us by email or WhatsApp, the relevant provider processes the information sent through its service, including messages and associated technical or account information. WhatsApp links take you to WhatsApp or its website; messages you send are subject to that provider’s terms and privacy practices.

Booking and enquiry replies are service communications. Please avoid sending unnecessary sensitive information through these channels. For bookings, privacy requests and customer support, email info@himalayanserenitytravel.com.

Sharing for travel arrangements

Information necessary for your arrangements may be shared with accommodation providers, guides, yoga instructors or facilitators, transport operators, permit authorities and other relevant travel suppliers. For example, a property may need guest names and dietary requirements, while an authority may need identity details for a permit.

Relevant information may also need to be shared with professional advisers, authorities or emergency services for legal obligations, disputes or safety. Sharing should be limited to the purpose and information required; this is not a claim that no information leaves the company.

Google Analytics and Microsoft Clarity

The website includes Google Analytics and Microsoft Clarity scripts. These services are used to understand traffic and visitor interactions. Depending on provider settings and browser behaviour, processing may involve device and browser information, IP-derived location, page visits, referral information, identifiers and interaction data. Clarity can provide heatmaps and session recordings.

Google Analytics and Microsoft Clarity are off until you affirmatively enable them through our privacy controls. Accept enables both; Reject keeps both off; Settings lets you choose each service separately. No advertising permission is granted. Use Privacy Settings in the footer to change or withdraw permission. Turning off an active service reloads the page to stop its running script, so save any unfinished enquiry first. Withdrawal stops future collection; it does not erase information already received by a provider.

Cookies, fonts and image services

Analytics and other third-party services may use cookies, identifiers or similar technologies. Our privacy controls store a versioned choice in browser local storage (hs-privacy-v1) for 180 days. If storage is unavailable, the choice may apply only to the current visit. Unknown or expired choices keep optional tracking off. On withdrawal we remove known accessible first-party Analytics and Clarity cookies; our website cannot erase third-party or HttpOnly cookies, or previously received provider records. Browser settings can also limit or delete cookies.

The website requests fonts from Google Fonts and images from Unsplash on relevant pages. The page head also preloads an Unsplash image. A route map embedded on relevant pages requests content from OpenStreetMap. These requests disclose technical connection information, such as an IP address and browser request details, to the receiving services. Locally hosted images are also used.

Marketing choices

The nonfunctional newsletter subscription section has been hidden. It does not provide a newsletter subscription service. Sending an enquiry or making a booking does not by itself authorise unrelated marketing.

Any future marketing programme should use a clear, separate choice where required and an accessible way to withdraw it. Service messages about an enquiry or confirmed booking may still be necessary.

Photographs and testimonials

Permission for identifiable promotional photographs, videos or testimonials should be requested separately, with the intended use explained. Participation in a retreat should not be treated as blanket promotional consent. Please respect fellow travellers’ and local residents’ privacy when taking or sharing images.

You may ask about withdrawal of permission for future use. The handling of existing publications and third-party copies will depend on the circumstances and applicable rights.

International processing

Website, communications and travel providers may process information outside India. We do not promise that all information remains exclusively in India. Relevant locations and safeguards depend on the provider and the travel arrangement.

Information security

No website, message service or storage system can guarantee complete security. Do not send passwords or unnecessary sensitive documents through general enquiry channels. If you suspect a problem involving information you have shared with us, use the contact details below.

How long information is kept

The approved business policy is that ordinary website enquiry information should normally be retained for up to 90 days after an enquiry becomes inactive or is resolved.

Booking, financial, accounting, legal and dispute-related records may require longer retention under applicable law. Information needed for a continuing booking, legal requirement or dispute should be assessed separately.

Privacy requests and choices

You may contact us to ask about your information, request access or correction, request deletion, withdraw a permission or raise a privacy concern. Available rights and any exceptions depend on applicable law and the circumstances, including records that must be retained.

Include enough detail to identify the enquiry or booking, without sending unnecessary identity documents. Proportionate identity verification may be needed before information is disclosed or changed. Withdrawing permission does not undo earlier processing and may affect an arrangement that depends on that information.

Children’s information

Our enquiry forms are intended for adults arranging travel. A parent or authorised guardian should handle enquiries and any necessary information for a child traveller. Please do not encourage children to submit personal information directly.

If you believe a child has provided information without appropriate involvement of a parent or guardian, contact us so the issue can be assessed.

Third-party websites

Links to WhatsApp, company websites, maps and other external services lead to services with their own privacy practices. Review their notices before sharing information. This policy describes our website and proposed information handling; it does not control a third party’s independent processing.

Policy updates

This policy may be updated to reflect changes in services, information handling or applicable requirements. The last-updated field identifies the version reviewed. Material changes should be communicated where required; this draft does not claim that a notification process is already in place.

Company and privacy contact